Ordering and Payments

1. Q: How can I order

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored in your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

2. Q: Why should I buy online?

A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

3. Q: What information should I input when ordering?

A:our online ordering system will ask for all the important information you should submit.

4. Q: What payment methods can I use?
A:You can use all the major credit cards.

5. Q: Is TAX charged?

A: Yes, taxes are automatically calculated and applied at checkout. Taxes are an additional cost that may be applied to your purchase, and they are automatically calculated and added at checkout according to your country, province, or state. The tax rate applied may vary depending on several factors, such as the product or service you're purchasing and the location of the seller and buyer. To ensure you understand the total cost of your purchase, review the checkout page carefully.

6. Q: What should I do if the payment is not accepted?

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can't make the payment, please contact support@realmrouge.com and notify us about the problem. We can manage the order manually.

7. Q: How can I change my shipping address?

A: Sign in to your account and go to the account you created with RealmRouge. In your account you can change all your contact information.

8. Q: What are the shipping charges?

A: Shipping charges are dependent on the shipment requirements. Please refer to our Shipping Policy for more information.

9. Q: What are the terms and conditions?

A: You can view our Terms of Service at the bottom of the site page.

10. Q: Can I cancel my order?

A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us at support@realmrouge.com and ask to return the product/s.

11. Q: Do you have the product in stock?

A: All the products which are shown on our site are available.

12. Q: How to contact customer service?

A: If you have question regarding our online store (ordering, account questions, technical questions) pricing and shipping related issues you can contact customer support at support@realmrouge.com

13. Q: Can I return a product?

A: If you would like to return a product, please refer to our Refund Policy for more information.

Your Account

14. Q: How do you create an account?

A: Click the link here and you will be brought to a “Create Account” page, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

15. Q: How can I retrieve my password?

A: You can retrieve your password by clicking “forgot password?” located on the sign in page. Instructions a password retrieval will be sent to your email.

16. Q: How do I change my personal details or email address

A: You can easily change all your information on your account. Go to the Login Page and login, then click “my account” and “edit”. Here you can change all your contact information.

Shipping and More

17. Q: Security

A: Our web store is secured with SSL certificates. This means the information you input is encrypted and it will not be available for third parties.

18. Q: Can I track my order?

A: We will send you the tracking code of the shipment oce your package has been processed.

19. Q: Shipping time?

A: Shipping time will be confirmed on the order confirmation document.

20. Q: Changing the shipping address?

A: You can easily change your shipping address on your account. You just need to login and click “my account” and then “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

21. Q: How can I change my shipping address?

A: Sign in to your account and go to the account you created with RealmRouge. In your account you can change all your contact information.

22. Q: What are the shipping charges?

A: Shipping charges are dependent on the shipment requirements. Please refer to our Shipping Policy for more information.